Is everything included?
No. Recurring support and administration can fit monthly care; migrations, broad deployments, formal reviews, and specialist work are scoped separately.
Practical questions
Clear answers before you choose an IT relationship.
Use these boundaries to decide what belongs in a first conversation and what must be confirmed in writing.
Fit
Questions about the relationship
The service is direct IT care for Canadian professional and small-business teams; it is not white-label fulfilment.
Can you guarantee response times?
No response-time commitment is published here. Required hours, channels, urgency handling, and written commitments must be confirmed during fit.
Can service be bilingual?
The website and introduction path are English/French. Delivery language needs are confirmed before engagement.
Working safely
Questions about access and information
The introduction should contain business context, never credentials.
What should I send?
Team size, locations, important tools, recurring interruptions, an upcoming change, and communication preferences.
What should I not send?
Passwords, recovery codes, tokens, private keys, sensitive client data, or unrestricted system exports.
Who approves changes?
The business must identify appropriate owners for access, cost, downtime, procurement, and exceptions.
Scope
Questions about technology and vendors
A fit conversation establishes the environment and boundaries before implying coverage.
Is Microsoft 365 supported?
Microsoft 365, identity, collaboration, and workplace context are central, but tenant condition and exact responsibilities must be understood.
Will you work with vendors?
Vendor coordination can be part of care. Another provider’s contract, response, product, or delivery date cannot be guaranteed.
What happens first?
A concise discovery separates urgent ownership gaps, recurring care, project work, and specialist needs.
If the boundaries fit, prepare a short service brief without credentials.
Book a white-glove introPrepare a useful introduction
Describe the interruption, the change ahead, and how your team prefers to be kept informed. A short note is enough to begin a service-fit conversation.